1. Who we are
JoiTalk is a peer consultation platform operating at joitalk.fun. We connect users with verified peer consultants for private, focused conversations on love, finance, career, business and mindset. Reach us at support@joitalk.fun.
2. What we collect
When you sign up: name, email, phone number, age, and a password (stored as a one-way bcrypt hash — we cannot recover it).
When you sign in with Google: your name, email, profile picture, and a unique Google user ID.
When you use sessions: chosen topic, your situation description (optional), session timing, per-minute billing records, chat transcripts, and your wallet ledger (recharges and deductions). Payments are processed by our payment gateway; we receive only a transaction reference and never see or store your card or banking details.
What consultants see: your real first name — or an optional display alias, if you set one. We never share your phone number, email, or any other contact details with consultants, and exchanging contact information during sessions is prohibited.
When you apply as a consultant: identity documents (Aadhaar and profile photo), expertise area, and a personal narrative. These are used for verification only.
Automatic data: IP address (in server logs for 30 days), browser type, and approximate location for fraud prevention.
3. How we use it
- To create and operate your account
- To process wallet recharges (applicable GST and gateway fees are collected at recharge, shown before you pay) and deduct per-minute session charges
- To send receipts, confirmations and session notifications
- To respond to your support requests
- To prevent fraud and abuse
- To improve service quality (see Section 4)
We do not use your data for advertising, behavioural profiling, or selling to third parties — ever.
4. Session monitoring & recording
To keep both users and consultants safe — and to maintain service quality — a silent Quality monitor may observe sessions, and chat sessions are transcript-logged. Transcripts and any recordings are stored encrypted, accessible only to our QA team, and deleted within 90 days unless flagged for a dispute.
Personal details you choose to share with your consultant remain confidential. We never share session content with third parties.
5. Google sign-in
If you choose to sign in with Google, we request only the openid, email, and profile scopes. We never access your Gmail, Drive, Calendar, or other Google services. Your Google password is never seen or stored by us.
6. Cookies
We use a small number of essential cookies:
PHPSESSID— keeps you signed in. Expires when you close your browser or after 24 hours.jt_cookie_consent— remembers that you've acknowledged our cookie banner. Expires after 1 year.
We use no advertising cookies, third-party trackers, analytics pixels, or fingerprinting. You may clear cookies via your browser at any time; doing so will sign you out.
7. Third-party services
- Google Sign-In — authentication only
- Daily.co — real-time infrastructure that powers in-browser call sessions
- Gmail SMTP — to send you transactional emails
- Razorpay — payment gateway for wallet recharges; your bank or UPI app handles the payment and we see only a transaction reference, never card or banking details
8. Data retention
We retain account information for as long as your account is active and for up to 12 months after your last session, unless legal obligations require longer. Session transcripts and recordings (if any) are deleted within 90 days. You may request earlier deletion at any time — see Section 9.
9. Your rights
You can request to:
- Access a copy of your data
- Correct any inaccurate information
- Delete your account and associated data
- Restrict or object to specific uses
Email support@joitalk.fun with your request. We respond within 48 hours.
10. Contact
Questions about privacy? Email us at support@joitalk.fun.